You can ask us to delete your Xonvert account at any time — whether you created it on the website or in the Xonvert app for Android or iPhone. You do not need an account to use Xonvert; files are always processed on your own device and are never stored by us, so there are no files to delete.
Delete your account now
Sign in to delete your account — you can delete it right here, in the website or the app.
Or email us
- Open Support and write “Delete my account”, including the email address of the account.
- Or email [email protected] from the address you signed up with, with the subject “Delete my Xonvert account”.
For requests by email, we confirm by email and complete the deletion within 30 days.
What is deleted
- Your account: email address, name, password hash and sign-in connections (such as Google).
- Your preferences and support messages linked to the account.
- Usage counts linked to your account.
What is kept
- If you paid for Pro: invoice and payment records, kept for as long as tax law requires (usually up to 7 years). Card details are never stored by us — they stay with the payment processor.
Deleting your account also stops an active Pro subscription at the end of the paid period, so you are not charged again. See also our Privacy Policy.