Help center
Frequently asked questions
Is Xonvert free?＋
Yes. Most tools are free to use. Some heavier categories (image, audio, video, PDF, convert) give you a free action per day, then a short wait for one more — or upgrade to Pro for unlimited use across everything.
Are my files uploaded to your servers?＋
No. Xonvert processes your files entirely in your browser — they never leave your device. The only exception is the optional “Pro Quality” feature for heavy jobs, which you turn on explicitly; that file is sent over an encrypted connection, used once, and discarded.
Do I need an account?＋
No account is needed for the everyday tools. You only need to sign up to subscribe to Pro or manage billing.
How do the free limits work?＋
For metered categories you get one free action per day. After that, you can wait ~30 seconds for another, or go Pro for unlimited use. Limits reset daily.
What does Pro include?＋
Unlimited use of every tool with no waits, across the whole platform. It's $4.99/month or $49.99/year. See pricing.
How do I cancel my subscription?＋
Open your account and use “Manage billing”. You keep Pro until the end of the period you've paid for. Refunds follow our refund policy.
Which file formats are supported?＋
Can I view a file without converting it?＋
Yes — use the Universal Viewer to open images, PDFs, video, audio, text, code, JSON, and CSV right in your browser.
Does it work offline?＋
Many tools keep working offline once the page has loaded, since processing happens on your device. Tools that fetch live data (network lookups) need a connection.
Is my payment secure?＋
Yes. Card payments are handled by Stripe and crypto by NOWPayments — we never see or store your card number.
I found a bug or need help.＋
We'd love to hear from you — open a ticket on the support page and we'll reply by email.
Still stuck?
Our team is happy to help.