Privacy Policy

1. Information We Collect

Account Information

When you create an account, we collect:

• Email address
• Name (optional)
• Password (encrypted)
• Account creation date

Usage Information

We automatically collect:

• IP address
• Browser type and version
• Device information
• Conversion history (file types, dates, sizes)
• Usage statistics (number of conversions, file sizes)

Payment Information

Payment processing is handled by Stripe. We do not store your credit card information. Stripe collects and processes payment data according to their privacy policy.

2. How We Use Your Information

We use collected information to:

• Provide and maintain the Service
• Process file conversions
• Manage your account and subscriptions
• Send service-related emails (verification, password reset)
• Enforce usage limits and prevent abuse
• Improve our Service and user experience
• Comply with legal obligations

3. File Storage and Security

File Handling

Your uploaded files are:

• Stored temporarily on secure servers
• Automatically deleted after 1 hour (Free) or 24 hours (Pro)
• Never shared with third parties
• Never used for training AI models or data mining
• Transmitted using HTTPS encryption

Security Measures

We implement industry-standard security measures:

• SSL/TLS encryption for all data transmission
• Bcrypt password hashing (12 rounds)
• Firewall protection and intrusion detection
• Regular security audits and updates
• Rate limiting to prevent abuse

4. Data Sharing and Disclosure

We do NOT sell, trade, or rent your personal information. We may share data only in these circumstances:

• Service Providers: Stripe (payments), Resend (emails) - only necessary data
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or asset sale

5. Cookies and Tracking

We use cookies for:

• Authentication and session management
• Remembering your preferences
• Security and fraud prevention
• Analytics (anonymized data)

You can control cookies through your browser settings. Disabling cookies may limit Service functionality.

6. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct your information
• Deletion: Request deletion of your account and data
• Export: Download your conversion history
• Opt-out: Unsubscribe from marketing emails

To exercise these rights, contact us at [email protected]

7. Data Retention

We retain your data as follows:

• Uploaded Files: 1-24 hours (automatic deletion)
• Account Data: Until account deletion
• Conversion History: 90 days
• Payment Records: 7 years (legal requirement)

8. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

9. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service. Continued use after changes constitutes acceptance.

11. Contact Us

For privacy-related questions or concerns:

Email: [email protected]
Website: xonvert.com/contact